Refund policy
How to request a refund for wine
- Email your request: Send an email to web
orders@vagabondwines.co.ukas soon as you notice the problem. - Provide details: Include your order number, a description of the issue, and a photograph of any damage or breakages.
- Submit promptly: Notify the company as soon as possible after delivery. Under consumer law, the retailer is responsible for damaged goods, even if the courier caused the damage.
Important limitations
- Refunds on damaged goods: For online orders, if your wine arrives damaged or faulty, Vagabond Wines is responsible and will arrange a refund or replacement. The company notes that it is the shipper's responsibility to resolve issues caused by the courier.
- No refund for unused credit: If you use a pre-paid "Vagabond Card" in a physical store, any unused credit on the card cannot be refunded after one year of inactivity.
- Proof of age: As part of their "Challenge 25" policy, you must provide valid proof of identification when served in-store. If you cannot do so, they will not be able to serve you, and you will not be able to obtain a refund.
